Guiding Principles & Values


Our vision at Kelsch Associates, Inc. is to continue to thrive in a business that is dedicated to providing quality service to consumers in need.

We desire a system, and moreover, a society where consumers are accepted without prejudice or negativity for who they are. We hope for a greater understanding of our consumer population. This in turn will help to create even more life opportunities for those we serve. We believe consumers want to be self-empowered and participate in all decisions affecting their welfare at some level. We support any consumer who desires to be “their own person” and see no reason why it cannot be a reality for all as we move forward. It is vitally important to continue to promote consumer rights.

Kelsch Associates, Inc. looks to provide well-trained staff to work with our consumers. To accomplish this we will continue to obtain “up to the minute” techniques and approaches from various resources. Additionally, we will continue to expect our staff to serve each consumer as an individual and work to assist that person to achieve their own personal desired outcome.

Sound fiscal decisions, cost effectiveness and continued creativity in the area of employee salary and benefits will play an important role in attracting and keeping staff. We are very proud that we have been a leader in this realm for many years.

We believe that the provision of this type of service is an ever-evolving process. By focusing on our mission and adjusting our practices, as necessary, we believe we can help consumers lead happy, dignified and fulfilled lives into the future.


Our most important core value is the provision and delivery of our services in a consumer- oriented fashion. Specifically, our Core Values are guided by our Agency philosophy which was developed in 1977 when the Agency began. We believe that our philosophy is a respectful, thoughtful guide for how we should all interact with each other.

We believe:

1.  People have the right to participate in decisions affecting their welfare.

2. The basic process for promoting consumer growth involves:

  • doing for the person
  • doing with the person and,
  • having the person do for him/herself

           This process helps to avoid dependency.

3.  When there is a difficulty with a person we:

  • look at the programming and environment
  • look at our own (staff’s) involvement and participation and,
  • look at the person’s involvement.

4.  People have a tendency of meeting your expectations. Keep the expectations at an appropriate level for the individual and share in the joy of success. Be sensitive if/when goals aren't met. Avoid scapegoating and labeling.

5.  Every person is individual and unique and should be treated in an individual and unique manner. What works with one person may not work with another. Be willing to adjust your approaches.

6.  Be what you say you are; do what you say you’ll do. Make sure you can keep a promise, or don’t make it. Keep your commitments.

7.  Maintain a non-judgmental attitude. Be sensitive to value differences.

8.  Explain your feelings in terms of Event(s), Effect and Emotion. Avoid put-down phrases starting with “You….”. This step helps reduce defensiveness by the responding party.

9.  Avoid overuse of the words Always, Should and Never. These words are too absolute.

10.  Remember, people change and people grow. There is no such thing as a “problem person” only a lack of adequate solutions. Be persistent and creative with solutions.

This philosophy is the “backbone” of the Agency.

In addition to the philosophy we possess the following Core Values:

  • Flexibility and sensitivity to routines
  • Empathy and the ability to listen
  • Willingness to learn from a consumer
  • Unconditional regard for those being served
  • Compassion
  • Honesty resulting in trust by the consumer
  • Dignity and respect for those being served.